Home Connections Guide

Inform us of any changes affecting your application, such as a new address or additional household members. Your application will be temporarily paused during the review. Contact details can be updated without pausing your application.

Reporting a Change of circumstances or updating your information

To report a change of circumstances, update your address or add additional household members, follow these steps:

1. Log into your account
   • Scroll down to the bottom left of the screen and click 'Log In'.
   • Enter your ID, password and security question, then click 'Log In'.
2. Forgot your login details?
   • If you do not have your login details, see our guide: 'Re-setting your login details'.
3. Navigate to Change of circumstances
   • Under 'Housing Register' or 'Housing advice', click on 'Report a Change of Circumstances'.
4. Update your information
   • Updating address information:
     • Click 'Next' at the bottom of the screen to go to Household Members.
     • Click on your name, then click on 'Edit'.
     • Scroll down to the address section and update your address history.
   • Adding household members:
     • Click 'Next' at the bottom of the screen until you reach the 'Household Members' section.
     • Add all members of your household.
5. Complete all required sections
   • Fill in all parts of the application section marked with a red asterisk (*) to finish the application
   • The 'Declaration' page is the last section to complete the form
6. Save your information
   • Make a note of your ID number, password and security questions, so you can save the form and log back in at any time.